FAQs

How do i book?

Please fill out a booking inquiry form by clicking on the "Click to book" tab and submit an inquiry form. We do need all the info on the form to be able to review logistics in relation to other existing bookings on a given date. A response will usually be given within 24hrs Monday-Thursday. Inquiries submitted Friday-Sunday may not receive a response until Monday as we are usually busy with weekend events. Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.

How do I secure my date & package?

After you submit an inquiry form, we will send you an estimate to review if we have availability. To secure the date and package on the estimate, we require a $200 refundable deposit and a signed contract to secure the date. The remaining balance must be paid no later than two weeks before the event. Bookings made 14 days or less from the event date must be paid in full to secure the date & package. Kindly note that unless we receive the retainer, no booking has been made. Dates and packages are first come, first served, and we often have multiple estimates out at the same time for the same date/package. Estimates are for reference, only, and do not guarantee service.

What ages are appropriate for your equipment?

Our Soft Play packages are designed for ages 5 and under.
Adults may enter the play areas (without shoes) but may not sit/play on the equipment (excluding floor mats and extra-large ball pits). They should only be in there to support and supervise the little ones.

Do children need to be supervised in the Soft Play areas?

Yes, each child absolutely needs to be monitored while using our soft play and bounce house equipment. While our equipment is soft, safe, and sanitized, adults’ eyes should stay on the little ones at all times.

Is set-up and breakdown time included in the rental time?

Depending on the size of your package, it will take anywhere between 1 to 2 hours for set-up and breakdown (separately). We will happily work with you to coordinate both our set-up and breakdown arrival times, so we do not cause any disruptions on your special day!

Do you set up outdoors?

We set-up outdoors on grass, turf, and cement. As long as the weather permits, we will set up outside for any event. We require the area be clean, dry, flat and the area to be shaded. If the outdoor venue is not shaded, tents will be required for safety reasons. We will NOT set up on any wet surface, grass must be dry and all dog waste must be picked up before we start setting up. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven surfaces to ensure the safety of the children playing. We do not set up on or near dirt, sand, mulch, rocks, or water. For Public parks, clients are responsible for securing the required permit for the use of soft play in a public park.

What payment methods do you accept?

We accept Zelle, Venmo and all major credit cards via Square. A 50% non-refundable retainer is required to secure the date and package, with the balance due in full two weeks prior to your event. We do not accept payment in cash.

What are your rules for the play areas?

- No Shoes Allowed

- No Food, Drinks, or Gum allowed

- All soft play equipment must remain in the play area

- No face paint, party poppers, colored streamers, silly string, glitter,stickers, slime or any other substance are to be used either on or near the soft play area.

-No pets, outside toys or sharp objects in the soft play area at any time.

Failure to follow the rules, terms and conditions ma result in part or fill forfeiture of the deposit as well as $150 cleaning fee.

What is yor cancellation Policy?

We hope that you don't need to cancel, but we understand that life happens! Cancellations must be requested and confirmed seven (7) days prior to the event date. Cancellations are non-refundable but are fully transferable and may be rescheduled for another available date within 12 months of the original booking. Deposits are non-refundable for cancelled events.

This includes cancellations due to inclement weather. The equipment becomes slippery and unsafe when wet. We will not set up outdoors if rain is forecasted at any time on the event date for the safety of the children and the integrity of our equipment.

Clients should have an alternate plan in place to move the equipment indoors if the event is scheduled outdoors (garages are a great alternative!). If there is no alternate plan in place, they may reschedule for another available future date within 12 months. It is the client's responsibility to reach out to reschedule within the 12 months.

What if there is rain in the forecast?

To ensure the safety of the little ones, and protect the integrity of our equipment, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a backup should rain be forecast for the day of your event. Retainers are nonrefundable for weather related cancellations, but they are fully transferable as credit for a future date. This credit is valid for a full year from your event date, and we will work with you to rebook upon availability in our schedule.

Please note: Once Little Bits Soft Play has begun setting up equipment and your event time has started, a refund or credit WILL NOT be issued should it start to rain.

Is there a delivery fee?

The cost of delivery is includes in the price of the package!

How do I book an event?

We communicate by phone, email, or text messaging to discuss your options and once you've made a selection, we will email you a contract with all the details pertaining your event.

NOTE: The date of your event is not reserved until we receive your deposit. Set up will not start without full payment received.

Are you licensed and insured?

We are fully licensed by Contra Costa County and fully insured in the state of California.

How do you clean your equipment?

We understand that toddlers' immune systems are still developing and that you rightfully expect clean, sanitized products. Due to the nature of our business, we have always been committed to providing spotlessly clean, safe and fun rentals, and families have come to love and trust our service. Each soft play item is inspected and deep cleaned after every pickup, and then inspected and sanitized again before the next booking. We do not book the same items more than once on the same day to allow for proper cleaning and sanitation between rentals. Our ball pit balls are cleaned and sanitized in a commercial-grade ball pit cleaning machine.